3PL

The D2C Shifts Worth Watching – April Roundup

3PL, Couriers, Move Fresh News / By
Market Demand

Demand is still there, but the mood has shifted. UK online retail remains resilient, and non-store retail is still growing, but shoppers are behaving more cautiously and more deliberately than they were even a few months ago. ONS said online sales values rose 2.4% month on month and 10.5% year on year in March, while the share of retail spend online moved up to 28.7%.[1] For D2C brands, that means the channel is healthy, but conversion is being earned through clearer value, tighter offers, and better delivery propositions rather than broad consumer confidence.

That same pattern showed up more clearly in grocery-adjacent behaviour during April. Worldpanel by Numerator reported take-home grocery sales up 0.9% in the four weeks to 19 April 2026, with promoted spend up 7.8% year on year and promotions now accounting for 31.3% of grocery spending.[2] In plain terms: customers are still buying, but they are actively hunting for reassurance. That usually benefits brands with strong hero SKUs, obvious product benefits, and a disciplined promotional plan. It is less forgiving for brands relying on full-price impulse or unclear differentiation.

Cost Pressures

Cost pressure has not gone away either. ONS said food and non-alcoholic beverage inflation rose to 3.7% in the 12 months to March 2026, up from 3.3% in February, while fuel was a major driver of broader inflation pressure.[3] That matters operationally because it tends to work through both shopper sensitivity and fulfilment cost over the following weeks. I would treat May as a margin-control month, not a volume-chasing month.

Carrier cost pressure also widened this month, and it is no longer just a Royal Mail story. Royal Mail’s new pricing took effect on 7 April 2026 across domestic parcel contract products, international account products, and surcharges.[4] Its business parcel surcharge page still shows an 11% fuel and energy surcharge on key parcel services and 8% for Parcelforce Worldwide services.[5] Outside Royal Mail, the tone is similar: DHL Express’s UK 4.9% annual price increase has been in force since 1 January 2026,[6] UPS introduced a new surge fee from 8 March 2026 on selected lanes plus a pre-release notification fee from 12 April 2026 for certain customs-clearance issues,[7] and FedEx applied a temporary increase to its domestic Additional Handling Surcharge from £12.95 to £13.95 per parcel effective 23 March to 8 May 2026.[8] Evri is still presenting itself as the lower-cost value option in market-facing pricing, rather than signalling a notable April public tariff step-up.[9] The practical read-across is that shipping inflation is now broad-based enough to assume continued pressure across most carrier mixes, even where changes are landing through surcharges and handling fees rather than base-rate headlines.

Channel-wise, there is also a steady structural signal worth keeping in view. Amazon continues to push further into UK online grocery, framing Britain as a highly developed online grocery market and expanding its store and partnership footprint.[10] For most food, drink, and health brands, that does not mean “sell on Amazon at all costs.” It means consumer expectations around convenience, availability, and repeat-order ease are continuing to rise. Brands that make replenishment clunky or delivery value hard to understand are likely to feel that pressure first.

Brand and Product Claims

For supplement and wellness brands, claims risk remains very real. MHRA published its latest advertising investigations on 10 April 2026,[11] and the ASA’s recent supplements guidance again makes clear that unauthorised health claims, exaggerated benefits, and medicinal-style claims remain red-flag territory.[12] That does not just affect compliance. It affects paid acquisition efficiency too, because the brands under pressure are often the same ones leaning hardest on aggressive promise-led creative.

Immediate actions
  • Review shipping thresholds, bundle logic, and subscription economics .
  • Lock in cut-off messaging early for the 4 May 2026 and 25 May 2026 bank holidays, especially for short-shelf-life products or promo-led campaigns.[13]
  • Recheck top-selling supplement and wellness SKUs for claims language across PDPs, inserts, paid social, and email flows.
  • Plan promotions around margin and stock depth, not just topline demand, because shoppers are clearly more offer-responsive than full-price confident.
How Move Fresh can help

We can help clients reset dispatch calendars around May bank holidays, pressure-test carrier and service mixes after the latest changes, and position stock more intelligently around promotion windows and repeat-order peaks. For health brands, we can also help reduce avoidable operational friction by making sure fulfilment touchpoints, inserts, and customer messaging stay aligned with tighter claims discipline.

References
[1] ONS, Retail sales, Great Britain: March 2026 (24 April 2026): https://www.ons.gov.uk/businessindustryandtrade/retailindustry/bulletins/retailsales/march2026
[2] Worldpanel by Numerator, British shoppers hunt for deals amid Middle East uncertainty (28 April 2026): https://worldpanelbynumerator.com/insights/british-shoppers-hunt-for-deals-amid-middle-east-uncertainty
[3] ONS, Consumer price inflation, UK: March 2026 (22 April 2026): https://www.ons.gov.uk/economy/inflationandpriceindices/bulletins/consumerpriceinflation/march2026
[4] Royal Mail, Prices 2026 effective 7 April 2026: https://www.royalmail.com/prices2026
[5] Royal Mail, Surcharges and Correction Charges: https://www.royalmail.com/business/mail/surcharges
[6] DHL Express UK, Annual price adjustments for 2026 in the UK (26 September 2025; effective 1 January 2026): https://www.dhl.com/gb-en/home/press/press-archive/2025/dhl-express-announces-annual-price-adjustments-fo-2026-in-the-uk.html
[7] UPS UK, Shipping Costs and Zones: https://www.ups.com/gb/en/support/shipping-support/shipping-costs-rates
[8] FedEx UK, Shipping Rates & Tariffs: https://www.fedex.com/en-gb/shipping/rates/fedex-rates.html
[9] Evri, Our Prices: https://www.evri.com/our-services/our-prices
[10] Amazon UK, Amazon UK plans increased focus on online grocery delivery : https://www.aboutamazon.co.uk/news/retail/amazon-uk-online-grocery-delivery-amazon-fresh
[11] MHRA, Advertising investigations: March 2026 (10 April 2026): https://www.gov.uk/government/publications/advertising-investigations-march-2026–2
[12] ASA, Food, Food Supplements & Health Claims factsheet: https://www.asa.org.uk/static/3f5715ce-9cb4-4aba-9b249f6eb8859caf/Factsheet-for-MLM-Sellers-Food-Food-Supplements-Health-Claims.pdf
[13] Royal Mail, Service Update including May 2026 bank holidays: https://www.royalmail.com/service-update

Talk to our team about how we can build a solution for your brand at www.movefresh.com/contact/

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Why Scaling a D2C Food Brand Breaks Most In-House Fulfilment Setups

3PL, Move Fresh News / By

Every D2C food brand hits the same moment.

At first, fulfilment feels manageable. Orders come in. Someone prints the labels. A few shelves hold stock. Packing happens at the end of the day.

Then growth kicks in. Suddenly the same setup that worked at 40 orders a day starts to crack at 200.

This is the stage where many food and drink brands realise fulfilment is no longer a side task. It has become an operational system that needs structure, controls and proper infrastructure.

Parsley Box pick
The “Success Problem” Most Founders Do Not Expect

Growth is exciting, but it exposes weaknesses in warehouse processes very quickly.

The common signs look like this:

  • Stock stored wherever there is space
  • Multiple versions of packing instructions
  • Expiry dates being checked manually
  • Picking mistakes increasing during busy periods
  • Orders shipping later than planned

None of this means the team is doing a bad job. It usually means the operation has outgrown the setup it started with. Food and drink brands are especially vulnerable because operational complexity increases much faster than order volume.

Food Products Add Layers of Complexity

Running fulfilment for food and drink products is very different from standard ecommerce. Operators have to manage:

  • Warehouse HACCP plans and risk assessments
  • Shelf-life and expiry tracking
  • Batch and lot traceability
  • FIFO stock rotation
  • Product quality controls
  • Compliance with food safety standards

Move Fresh operates under BRCGS storage and distribution certification with dedicated quality and HACCP teams to manage these controls within the fulfilment environment.

The Hidden Cost of “Founder Warehouse Mode”

Many early-stage brands run fulfilment internally for longer than planned.

On paper it looks cheaper. In reality the costs show up elsewhere:

  • Team time spent packing rather than building the brand
  • Poor space utilisation as stock grows
  • Limited visibility of stock levels
  • Difficulty forecasting inventory requirements
  • Operational stress during promotional spikes
  • Real risk exposure to compliance

Growth can stall because operations start absorbing leadership attention. Founders should be thinking about product development, marketing and customer experience. Not reorganising shelves before a busy weekend.

These processes are designed for food supply chains, not general ecommerce warehouses.

Systems Matter More Than Space

The real difference between early-stage fulfilment and scalable fulfilment is not just warehouse size; it’s systems.

A specialist warehouse management system allows brands to:

  • Track expiry dates and batches
  • Maintain traceability for every order
  • Manage inbound stock checks
  • Monitor inventory levels in real time
    provide operational reporting for the business

Move Fresh’s WMS has been built specifically around food and drink logistics including shelf-life controls and traceability requirements .

For brands operating in regulated categories, those controls become essential as order volumes increase.

Packaging and Presentation Become More Important at Scale

When order volumes increase, packaging is no longer just a box. It becomes part of your operational process.

Brands often need to manage:

  • Multiple carton sizes
  • Protective packaging for fragile products
  • Promotional inserts
  • Gift packaging for campaigns
  • Custom delivery notes

Fulfilment operations and systems must handle these variations without slowing the pick and pack process.

Move Fresh supports custom documentation, kitting and personalised fulfilment options so brands can maintain their customer experience while scaling order volumes.

Scaling Operations Should Not Mean Losing Brand Control

One concern many founders have when outsourcing fulfilment is losing control of the customer experience. The reality is the opposite.

A well-run fulfilment operation gives brands:

  • Better stock visibility
  • Clear operational reporting
  • Consistent packing standards
  • Structured processes for growth

At Move Fresh, integrations connect ecommerce platforms directly with warehouse operations so the fulfilment process becomes a seamless extension of the brand’s systems.

When Is the Right Time to Change?

Most D2C food and drink brands start exploring fulfilment partners when they reach around 100 orders per day. At that point:

  • Manual processes become harder to maintain
  • Stock complexity increases
  • Warehouse space becomes limited
  • Operational and compliance risk grows

The earlier brands build a scalable fulfilment structure, the easier it becomes to support growth. Your warehouse should feel like part of your business, not a black box.

Building Fulfilment That Supports Growth

Scaling a food brand is already hard enough. Your fulfilment operation should help you grow, not hold you back.

With specialist food logistics expertise, BRCGS certified processes and technology designed for D2C operations, Move Fresh supports brands that are ready to move beyond early-stage fulfilment setups and build something scalable .

If you are starting to see operational growing pains in your fulfilment setup, it may be time to rethink the model.

👉 Talk to our team about how we can build a solution for your brand at www.movefresh.com/contact/

Why Scaling a D2C Food Brand Breaks Most In-House Fulfilment Setups Read More »

Managed Packaging for D2C Food and Drink Brands

3PL, Move Fresh News / By
Stop Buying Boxes. Start Shipping Smarter.

Most D2C food, drink and health brands don’t set out to become packaging buyers.

Yet somewhere between your first 100 orders and your first 1,000, you’re suddenly:

  • Negotiating box prices

  • Ordering pallet loads of mailers

  • Storing void fill in the corner of your office

  • Running out of branded sleeves at peak

  • Guessing how much stock to hold “just in case”

That is where a managed packaging service changes the game.

At Move Fresh, managed packaging is not just “we’ll hold your boxes”. It is a fully integrated service designed around compliance, cost control and operational simplicity for food, drink and health D2C brands

What Is a Managed Packaging Service?

In simple terms, we:

  • Design help and specify your D2C packaging

  • Source it through approved suppliers

  • Hold it in our BRCGS certified warehouse

  • Manage stock levels inside our WMS

  • Reorder automatically based on usage and forecast

  • Align it to your sustainability and EPR obligations

It becomes part of your fulfilment operation, not a separate headache.

Why Packaging Is a Bigger Risk Than You Think

For food and drink brands, packaging is not just branding. It is compliance, margin and customer experience.

1. Cash Flow Gets Trapped in Cardboard

Minimum order quantities for printed packaging are rarely founder-friendly. You end up tying up working capital in:

  • Six months of printed outers

  • Seasonal inserts you hope will still be relevant

  • Bespoke mailers that do not flex with SKU changes

A managed model smooths that out. We hold and manage it. You pay in line with usage.

2. Compliance Is Not Optional

As a BRCGS certified storage and distribution operation we treat packaging like a food contact component, not just a marketing asset.

That means:

  • Controlled storage conditions

  • Batch traceability where required

  • Inbound quality checks

  • Clear segregation and FIFO controls

For brands navigating Food Standards Agency guidance, HFSS regulation, or expanding into retail alongside D2C, that control matters.

3. Peak Breaks Weak Packaging Plans

Black Friday. January health kicks. Subscription spikes.

If your packaging supply chain is not aligned with your fulfilment partner, you get:

  • Missed cut-offs

  • Substituted materials

  • Delays while waiting for a reprint

  • Higher courier costs due to poor carton optimisation

Because our WMS is built around food and drink operations, including traceability and shelf-life controls packaging consumption is visible alongside order and stock data. We can forecast demand properly, not guess.

Packaging as a Revenue Lever, Not a Cost Line

Too many brands treat packaging as a cost centre.

Done properly, it drives:

  • Higher AOV through gift wrap and personalisation

  • Reduced damage rates

  • Better unboxing experience

  • Improved repeat purchase

  • Lower shipping cost through right-sized cartons

We integrate personalisation, custom delivery notes and gifting into the pick process. That means:

  • Custom labels

  • Engraving where relevant

  • Gift inserts

  • Campaign-specific packing flows

You can run a seasonal campaign without building a mini warehouse in your office.

Sustainability and EPR: Built In, Not Bolted On

UK brands now face Extended Producer Responsibility reporting requirements.

Through our managed packaging model we support:

  • EPR reporting data

  • Packaging material tracking

  • Reduction initiatives

  • Zero waste to landfill operations

  • Scope 1, 2 and 3 impact data for your brand

We work with you on material selection and packaging reduction, not just pallet storage.

If you are promising customers lower-impact delivery, your packaging operation needs to back that up.

A Practical Example

A fast-growing ambient meal brand comes to us shipping 300 orders per day.

Before Move Fresh:

  • Founder ordering boxes from three suppliers

  • No visibility of packaging stock

  • Frequent over-ordering “just to be safe”

  • Cash tied up in slow-moving printed sleeves

  • No formal EPR reporting structure

After moving to managed packaging:

  • Single specification signed off

  • Stock held and monitored in our warehouse

  • Automated reordering triggers

  • Integrated pick standards and carton sizing

  • Full reporting for EPR submission

Operations team freed up. Working capital improved. Peak handled without panic.

Why It Works at Move Fresh

We were founded by food and tech entrepreneurs with direct D2C brand experience.

So we understand:

  • Why founders obsess over unboxing

  • Why ops teams worry about damage rates

  • Why finance teams care about cash tied up in packaging stock

  • Why compliance cannot be an afterthought

Our in-house developers connect your ecommerce platform directly to our WMS and wider systems. Packaging, fulfilment, carrier logic and reporting all sit inside one joined-up operation.

It is not glamorous. It is just well controlled.

And that is what scaling food and drink brands actually need.

Is Managed Packaging Right for You?

It tends to make sense if you:

  • Ship 100+ orders per day

  • Have multiple SKUs or subscription models

  • Run seasonal or gifting campaigns

  • Want better cash flow control

  • Need structured EPR and sustainability reporting

  • Are tired of storing boxes in your office

If that sounds familiar, we should talk.

Book a packaging and fulfilment audit with Move Fresh and see where your current model is leaking margin.

Let’s make your warehouse operation feel less like a juggling act and more like a growth engine.

👉 Talk to our team about managed packaging at www.movefresh.com/contact/

Managed Packaging for D2C Food and Drink Brands Read More »

Stop Late Dispatches from Damaging Your Reviews: How a Scalable 3PL Delivers On Time

3PL, Move Fresh News, Quality, Technology / By

When a customer leaves a one-star review, it’s rarely because they didn’t like the product. More often, it’s because it didn’t arrive when promised.

For D2C food, drink, and health brands, delivery timing isn’t just logistics — it’s part of your brand promise. And when your fulfilment operation starts slipping, it doesn’t take long before your customer reviews (and acquisition cost) suffer.

If you’re struggling with late dispatches, missed SLAs or overwhelmed warehouse capacity, here’s what’s likely going wrong and how the right 3PL can help you fix it fast.

Why Late Dispatches Happen (and Keep Happening)

Most delays aren’t about bad luck. They’re about bad systems. Here’s what causes repeat lateness:

  • Manual pick-and-pack processes that can’t handle order volume

  • Poor carrier logic assigning the wrong courier to the wrong parcel

  • Lack of surge capacity during promos, product drops or peak season

  • Disconnected tech that doesn’t talk to your storefront

The result? A cascade of operational pressure that shows up on your Trustpilot page.

The Cost of a Missed Dispatch

Late deliveries don’t just irritate customers — they hurt your business:

  • 📉 Negative reviews damage your reputation and conversions

  • 💸 Refunds and reships eat into already-tight margins

  • ⏳ Customer service teams get bogged down in chasing couriers

  • 🔁 Churn increases and lifetime value drops

In categories like chilled food, alcohol, or subscription wellness, reliability means retention.

What a Scalable 3PL Does Differently

A high-performing 3PL isn’t just a warehouse. It’s a partner that keeps your delivery promise.

At Move Fresh, we help D2C brands stop late dispatches through:

✅ Order speed & accuracy

  • Automated picking workflows reduce human error

  • Custom pack lines for chilled, ambient and mixed orders

  • SLAs built for same-day dispatch, every day

✅ Carrier logic engine

  • Multi-carrier network optimised by parcel weight, postcode and delivery type

  • Next-day and timed services configured to your brand’s needs

  • Carrier rules engine that chooses the best service per order

✅ Scale without stress

  • Flexible workforce and infrastructure that flex with order spikes

  • Proven onboarding of brands just weeks before Black Friday (e.g. BrewDog)Move Fresh Presentation…

  • Transparent SLA reporting via your brand’s dedicated WMS dashboard

✅ Integrated systems

  • Rapid integration with Shopify, WooCommerce, Magento, Amazon and more

  • Live stock visibility, pick times and carrier scan events

  • No need to chase status — your team can see everything in one place

Real Brands, Real Results

When Parsley Box needed to protect delivery timing as they scaled, Move Fresh became a core part of their customer promise: “high quality, tasty meals delivered to your door in a timely manner” — even as volumes surged.

BrewDog, onboarding just weeks from peak, required fast tech integrations and reliable delivery for thousands of orders. All launched and stabilised in record time.

Don’t Let Fulfilment Be Your Bottleneck

Your customers expect Prime-level speed, and they’re not wrong. If you want to deliver exceptional CX, you need a fulfilment partner that treats dispatch timing as seriously as you do.

Move Fresh is a 3PL designed for fast, flexible and food-safe delivery, helping D2C brands grow without putting their reviews (or margins) at risk.

🚚 Ready to stop late dispatches?

Book a fulfilment audit or talk to our team about building a fulfilment operation that scales with your brand — not against it.

Stop Late Dispatches from Damaging Your Reviews: How a Scalable 3PL Delivers On Time Read More »

Why Your D2C Brand Is Losing Customers at the Delivery Stage – and How a 3PL Can Fix It

3PL, Move Fresh News, Quality, Technology / By
The Hidden Cost of Delivery Failures

D2C buyers have high expectations: fast, flexible delivery, perfect presentation, and zero excuses. But when internal fulfilment or the wrong 3PL drops the ball, here’s what can go wrong:

  • Late or missed deliveries lead to frustration and refunds.

  • Inaccurate orders damage trust and create costly customer service tickets.

  • Inconsistent packaging undermines your brand story.

  • Lack of visibility leaves your team flying blind.

Poor fulfilment doesn’t just create inconvenience — it erodes the brand experience you’ve invested so much in building.

What a Food & Drink-Specific 3PL Does Differently

At Move Fresh, we specialise in high-performance fulfilment for D2C food, drink and health brands. We’re not a generalist warehouse — we’re built for the nuances of this sector:

  • Chilled & frozen capabilities with temperature-controlled delivery

  • Expiry date management, FIFO rotation, and full traceability

  • Custom branded packaging, personalisation, and gifting workflows

  • Carrier logic engine to pick the best value delivery method per order

  • Realtime dashboard access and WMS integration for visibility

We’ve helped brands like Parsley Box and BrewDog scale their fulfilment without compromising quality — even through peak season transitions.

Signs Your Current Fulfilment Isn’t Working

If any of these issues feel familiar, it might be time to reassess your set-up:

  • You’re regularly compensating for missed SLAs or poor delivery performance

  • Customer reviews mention “late” or “damaged” deliveries

  • Ops and support teams are overwhelmed with fulfilment fire-fighting

  • You’re scaling fast but your warehouse can’t flex

How Move Fresh Helps You Retain More Customers

We act as an extension of your brand — not just a pick-and-pack provider. Here’s how we protect your reputation and enhance CX:

✅ Speed & Accuracy
Multi-carrier optimisation and food-grade SLAs mean reliable next-day delivery that hits your customer promises.

✅ Brand Consistency
From custom inserts to chilled pack layout, every box reflects your brand’s value.

✅ Tech-Integrated
With integrations into Shopify, WooCommerce, Magento and custom stacks, we provide full transparency and flexibility.

✅ Proven Track Record
We’ve onboarded enterprise D2C brands in weeks and scaled alongside them through Black Friday, EOY, and peak season chaos.

Don’t Let Fulfilment Be Your Weakest Link

Your product is brilliant. Your marketing is dialled in. But if you’re losing customers after checkout, your fulfilment needs attention.

Move Fresh is built for D2C brands like yours — food, drink and health specialists who need speed, control, and care in every delivery.

📦 Ready to stop losing customers at the delivery stage?

Book a Fulfilment Audit or talk to our team about scaling your D2C operations with confidence.

Why Your D2C Brand Is Losing Customers at the Delivery Stage – and How a 3PL Can Fix It Read More »

Suspended Duty Warehouse Service

3PL, Customs & Tax, Move Fresh News, Technology / By

Specialising in food & drink D2C fulfilment means having the expertise and business processes to deliver a full service to our clients. Being big fans of making tech work to reduce cost and deliver efficiency, we have been working on tech and operations solutions to support our suspended duty service for our alcohol clients.

With our own HMRC approved warehouse, we have embedded suspended duty processes in our WMS for both our clients and ourselves. With visibility on EMCS movements to our site, full transparency and detailed reporting through our WMS and API, clients have access to the real-time info they need for compliance and finance requirements.

Screenshot of the Move Fresh WSD portal displaying CRN 5 details, including declaration status, release information, product name, and quantity.

Keen to maximise cash-flow benefits for our clients we optimise time in duty suspended for client portfolios. We have built a robust and compliant approach to track goods moving from bulk storage to pick lanes, underpinned by real-time reporting and automated W5D submissions through the HMRC API – again fully visible to clients to manage their deferment commitments.

A worker in a warehouse wearing a reflective safety vest scans a wine bottle while holding it in one hand and a scanning device in the other.

Our SKU and product management has been updated to include fields for duty management including HMRC tax type, ABV and volume of liquids. All accessible 24-7 via our WMS client portal.

Want to find out more and to see if we can help with your D2C suspended duty requirements then get in touch.

Suspended Duty Warehouse Service Read More »

Windsor Framework Update

3PL, Customs & Tax, Move Fresh News / By

The Windsor Framework covers shipping to Northern Ireland from the rest of the UK. UK Internal Market Movement Scheme declarations are required in some cases. There are four classes of movement covered by the framework:

  • C2C where the shipper and recipient are both consumers
  • C2B where a consumer is shipping to a business
  • B2C where a business is shipping to a consumer
  • B2B where the shipper and recipient are both businesses

The last two movement types are the most relevant for Move Fresh clients. Taking B2C first, there is no requirement for a movement declaration even if the consumer is having the goods delivered to a business address, for example their workplace.

A declaration is required for B2B however. There are three parts to ensuring your shipments are delivered smoothly.

First, you should register under the UK Internal Market Scheme here:
https://www.gov.uk/guidance/apply-for-authorisation-for-the-uk-internal-market-scheme-if-you-bring-goods-into-northern-ireland

Once you have your registration number please supply it to us, and we can then include it in the electronic declaration to ensure your goods go into the Green Lane for rapid movement into Northern Ireland.

Secondly, you need to identify which of your orders are B2B. Note that we cannot do this from the address as some consumers may want their orders delivered to their workplace.

  • On Shopify our integration will mark orders as B2B if there is a business associated with the order.
  • API clients should set the customer_type to “business” as described in the documentation
  • For all other platforms please contact your account manager

Orders that are set to B2B on our platform will have an icon showing on the order page.

Finally, the Customs Details section on the Product page for each product needs to be completed. This can either be completed manually, uploaded from Excel or CSV, created through the API or imported from your store. For each product we need:

  • Customs Value – note this is not necessarily the sale price
  • HS Code – sometimes called the commodity code, use the UK code not the Northern Ireland (EU) code
  • Country of Origin – where the product is from, according to the relevant rules of origin

This should all be in place for 30 September 2024. Please contact us if you have any questions or need any help.

Windsor Framework Update Read More »

DHL and Move Fresh Partnership

3PL, Couriers / By

Ewan Reid spoke with DHL about how our partnership technology provides reliability and transparency for our clients.

DHL have been our main delivery partner since 2010 and have provided a good service at a competitive price. They also have great support for food and drink clients, including an ability to handle liquids, alcohol along with chilled and frozen.

The full case study and interview is on the DHL website:

Watch the full interview.

DHL and Move Fresh Partnership Read More »

One star out of five

Emergency 3PL to the rescue

3PL / By

We all get it wrong sometimes. Perhaps you have an unexpected surge in orders. Perhaps your 3PL has let you down. Your loyal customers are angry, you can’t get the orders to them and your TrustPilot score is plummeting.

Normally we have an onboarding process where we will take the time to get perfect systems in place, with dashboard to monitor your SLA, integrations with your accounting system and Slack or Teams for automatic updates, branded packaging and a slick order integration.

However if you are in a crisis situation we can move very, very quickly to get your orders moving very, very quickly too. We can smooth the rough edges later once you are back to normal.

The first stage is the e-commerce integration. If you are using Shopify or WooCommerce we already have an integration solution which we can setup just with a few clicks. For other platforms we have a very full-featured API but if you are in a rush we can accept CSV uploads. This is obviously not a system that would be ideal long term but can fill the gaps.

We also operate well below peak capacity. During COVID we demonstrated this when we recruited 132 extra pickers and packers in one month.

Get your quote now and we will move as quickly as you need.

Emergency 3PL to the rescue Read More »

Time for a review?

3PL / By

So how did your busy period go? We’ve had a busy end to the year at Move Fresh successfully onboarding an innovative new wine sector customer on the run up to a busy festive period and we look forward to several new brands coming on stream with us in January.

This is a great time of year to review your 3PL arrangements and we would be delighted to talk to brands looking for a food specialist and flexible fulfilment partner that can really deliver. In particular, the end of 2022 has shown the carrier network to be creaking at the seams so finding trusted partners for your brand has never been more important.

Get in touch to see how we can help.

Time for a review? Read More »